Hello Francesco, Please check you email, our security team has messaged you back.Claim solved

Hello Aciscioparasson, Thank you for your message. Did you already get in touch with our support team? You can do so via email or the live chat on the website. They will be able to help you.Claim solved

Yes, we chatted with them. They said they will pass the information to another department. but I understand it's a waste of time. to request verification and so on. but for me the exchange is no longer relevant and I want to get the cryptocurrency back to the sender's address. it has 24 hours.

Aciscioparasson, thank you again for describing the situation We will look into it and make sure it’s resolved timely.

Checked the exchange by the ID have provided here and it’s been automatically finished by now.. Please check your address.

Hello, Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.

Hello Ilya Vladimirovich, please keep in touch with our support team - they have provided additional information on this case.Claim solved

Please do not close the topic in advance. The claim is not solved yet!Claim renewed

Please, administrator of bestchange, intervene in this dispute! The exchange was created on the 7th, today is the 18th, almost 2 working weeks they are considering 2 screenshots + a 40-second video (Laugh!). Their KYC partner generates an error for an unclear reason and gives a reference to write to changenow. To which I sent my documents, passport, selfie with it. to technical support, as of this exchanger as well as their liquidity partner! I sent BTC at a rate of $67k, now the course is $60k, who will compensate for this loss!? These guys in tandem are holding clients' funds, not communicating for a long time! Because of greedy impulses or an exit scam at all! I also want to note that their liquidity partner according to the rules (should make a refund within a day if refuse from kyc and so on, or ignoring on our part), but as you can see almost 2 weeks have passed neither a refund nor a continuation of the exchange when providing all requested documents!

Ïðîáëåìà ðåøåíà.Claim solved

Hello John, thank you for taking the time to write this review. We have explained the situation and why the funds have been stopped by the liquidity provider. Please keep in touch with our security team via email and we will surely be able to solve this situation.Claim solved

You didnt explain why you allow first 3 small amount spaws and when I swapped big amount with the same source of money you just *** my money.Claim renewed

It is a requirement from our liquidity provider. Currently, we are working on the possibility of lowering these requirements, but as they are not posed by us, this can take some time. In any case, please keep in touch with our team via email – this is the most efficient way of communication.Claim solved

Hello John, The exchanger expects you to provide details for a refund. Please use the contact information on its website to provide them to the exchanger's support service. Kind regards, BestChange administration.

John, this exchange has been refunded

john, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer, Please contact our support team through the live chat on the website or via email ([email protected])Claim solved

Hello, Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Best regards, BestChange administration.

The case was refunded to the user.

Hello Mark, The administration of the exchanger has reported about the successful completion of your order. Please confirm the receipt of funds. Best regards, BestChange administration.

I have yet to revive my second portion or a reply regarding it first off even when I receive it the price will not be fair but on top of that I directly told you all to send the seconds funds back as ICP or switch it as my old wallet is a one time wallet for solana ton eth exchange many times over email and you did not follow it now I am down 700$

Hello Mark, this case has been closed a while off with our support teamClaim solved

Hello, We request the exchanger's administrator to respond to the user's complaint. Best regards, BestChange administration.

Hello Aphex, thank you very much for your review. However, the deposit was never sent for the ID you have pasted here. Please reach out to our support team if there is something we can help with!Claim solved

I receive the cash, but its not good pos from kinda service, and Your saying about ID... The ID was right lel, good luck with [Mention of a third-party resource was removed by monitoring's administration] Fee is high also, sorry for bad review, just for others.

Hello Dale, Thank you for your feedback – I believe you are referring to the information on the warning we have provided for fixed rate swaps. The calculation fixes will be released with the nearest update. Thank you very much!

Hello Vladimir, Thank you very much for your comment! You are very right – there was an issue with fixed-rate exchange calculation that is currently being fixed. Thank you for being attentive! The fixes will be released with the nearest update.

Hello Deech, The information on BestChange may not be updated as fast as on the website – this is why the rates can differ. Sorry this has caused inconvenience.

Hello! We request the exchanger's administrator to respond to the user's complaint. Best regards, BestChange administration.

Hello, Mark! Unfortunately, your deposit was sent in before creating an exchange. This violates the security protocols of swap services, so only a refund is possible in this case. As the transaction was sent from a wallet that belongs to the third party and you have not told us that we can issue a refund to the original address, we have asked for proof of payment (transaction screenshot). You have sent us a screenshot that was badly cropped and could not be identified to which service does it belong. We can only issue a refund to the proven owner of the funds.Claim solved

Your rules do not say that funds cannot be sent by a third party. They only say that they should belong to me and it is so!!! I gave you a screenshot of the payment and confirmation of where I got your address from and this is more than enough to return my money to me!!! In addition, providing a screenshot and confirming the previous transaction was your requirement, but every time I provide you with the information that you ask for, you change the return conditions and thus you will never return my money to me!!! Your project is another scam!!!Claim renewed

Hey Mark, The funds were sent by another person – this means that this person is the owner of the funds. It was clearly stated to you that refund is possible, but you have ignored this message from our support team. In this case, there are two ways. We can either send the funds back to the initial address or, if we receive a dust transaction from the initial address (which will be the proof of funds), send the refund to any address given by you.Claim solved

1) You are an impudent liar!!! If I could attach screenshots of the correspondence here, I would attach them here as your support promises me to return the money several times and says that this can be done, but after I provide a screenshot, then something else and I provided it to you! 2) Do you just do understand what nonsense you are talking about? If funds are sent by a third party, this does not mean that they belong to him! These are my funds and you have no reason to claim that this is not so! You're brazenly lying to cover up your fraud!Claim renewed

Mark, the person who is in control of the address is the owner of the funds. Should we make a refund to the initial address?Claim solved

I already gave you the address to which you need to return the funds (avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj) and initially you agreed to return the funds to it, and then you started coming up with a million reasons why you cannot refund me! I have provided you with enough proof that this is my money. Who do you think you are that you are telling me who is the owner of my money?!?!? I repeatedly fulfilled all your conditions and requirements in order for you to return the money to the address you need, and if you don’t want to return it, then continue my exchange! AVAX was transferred to you so that you would exchange it and not dispose of my assets at your own discretion !!!Claim renewed

Mark, we are an exchange service that is operating for years now – this means, that there are certain protocols we need to follow to make sure that when we return the funds, we return them to their owner (the person who controls the address and has access to it). Should we return it to the initial address? If not, please ask whoever is controlling this address to make a dust transaction for the proof of funds (as it is perceived from the conversation with our support team, you have a contact with the person who sent the funds in) – then it will not be a problem to return the funds to any address, including the one you have provided.

You don't follow your protocols! The first time you said that according to your protocol, in order to return the money to the address that I indicated to you, you need a screenshot and I provided it to you, after which you promised to send me funds within 6-8 hours! Then you said that according to your protocol this is not evidence and in order to return the funds to me you need me to provide you with information regarding my last exchange and I again provided it to you but you still refused to return mine to me money! You also asked me for a video and then refused it saying that this is again not a confirmation !!! Now you again put forward some new requirements for me !!! I gave you everything that you have requested numerous times and this is more than enough to return the funds to me and you continue to make an idiot out of me!!! I'm not going to dance around you and force the other person to do it because you feel like it!! You are scammers and just trying to steal my money from me!!!

Mark, I have just read through your dialogue with our support team member – it was told that the manager will get back to you with an answer in several hours to tell you whether it is possible to return the funds to a different address after validating your screenshots. Unfortunately, the screenshots you have sent could not be identified, and our team has reached out to you again with a question on whether it is ok to send the funds back to the initial address or, if not, to send a dust transaction from the initial address to prove the ownership and proceed with a refund to any given address. Please follow one of these two paths – our support team will be happy to give you all the details on the dust transaction if needed.Claim solved

You are lying!!! Here is the message you sent me after I provided you with the screenshot: 'We'll be able to issue a refund to the address that you have specified earlier (X-avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj) without any additional proofs. The ETA is 6-8 hours.' If it was possible to attach this in a comment, then I would attach it for everyone to see, but in any case, you won’t be able to lie because I already submitted this screenshot to Bestchange support!!!

I am writing this message to renew the complaint because I forgot to press the button in the previous letter.Claim renewed

Mark, we have already chatted to BestChange support about it. In the same thread, it was corrected as the deposit was sent before creating the exchange (by timestamp) – unfortunately, our team has seen it later though. Hence, it is impossible to issue a refund without proof – that was told to you by the team in the following messages. It is very easy for us to issue a refund. Please just follow the steps mentioned above, commenting here is not getting us very far :)

You are entangled in your lies even here!!! I have followed your steps more than once, and I already wrote about this above, but every time I complete your step, you come up with the next one !!! If you can easily issue a return, then issue it where I need it and not where you need it! I have already told you that it is not suitable for me to return to the address you want to issue it. And if you do not want to return my money, then you need to continue my exchange!!! I have already provided enough evidence that this is my deposit!!

Mark, we would love to return the funds. Can we do it to the initial address? It's literally the easiest way.Claim solved

I already told you that it is not suitable for me to return back to the address from which the coins were sent to you. A return to this address suits me: X-avax1c5747z6jq64gjjh89m2h3r0p3j0h0aulpqqgzj.Claim renewed

Mark, alright, then please message our support team for the details on the dust transaction – they will be happy to help!Claim solved

I already wrote above that your support service does not help me! I have already fulfilled your requirements many times and you come up with new ones! And now you are also demanding that I send you some more AVAX!!! This is extortion!!! You stole my money from me and now tell me that I should send you more money to return the AVAX that you stole from me!!! You are crazy and arrogant scammers!Claim renewed

Mark, dust transaction proof is standard for exchange services when an address cannot be verified otherwise. Please message our support team at [email protected] to proceed with the refund.Claim solved

I constantly use different exchange services and not one has ever taken money from me and demanded to send me more! This is a scam!!! And I already confirmed my address to you! Your support team told me that I need to tell you the details of the transaction that was previously made from this address and I sent you the details of the previous transaction!! Your support service just asked me for this in order to confirm the address !!! They told me so and now you are again abandoning your protocol and coming up with new extortionate rules!!!Claim renewed

Mark, please message our support team at [email protected] – they will give you all the information needed.Claim solved

It is useless to contact your support service because it does not help, but only endlessly demands proof each time refusing the previous ones !!! Leave to yourself all that nonsense that your support service writes and you!! All your support team can do is get my money back!!! I have already contacted them and provided all the confirmations that I was asked for, including the address to which I need to return it!Claim renewed

After we have received the confirmation of returning the funds to the initial address, the refund was finished successfully.Claim solved

Hello, Hisham! Thank you for your comment. Your exchange was processed at the rate that was expected when creating the exchange – the cost of the transaction itself, however, was around 10USD you are mentioning.Claim solved