Обменник

ChangeNow

Hey there, Thank you for the valuable feedback. After a check, we were not able to find any issues with our BCH deposit addresses. However, we would like to explore this issue further. Kindly decribe the situation to our support team at [email protected] and we will do our best to help you out! Best regards, ChangeNOW TeamПретензия снята

Qphayun............ Oops this doesn’t look like a wallet address. Please try again. Не видит такой адрес, может мне добавить bitcoincash:qq00uk....... ?Претензия возобновлена

The thing is, you can do it and it might work, but you should check in with your wallet's support team first to prevent any mishaps. What wallet do you use? Best regards, ChangeNOW TeamПретензия снята

FreewalletПретензия возобновлена

Kindly check with Freewallet's support team with regard to what wallet addresses they support for outgoing transactions in order to prevent any problems. It seems that they only support prefixed BCH addresses, e.g. bitcoincash:qq00uk..., and not the shorter versions, e.g. qq00uk... If you don't get any reply from them, you may use the service https://cashaddr.bitcoincash.org/ in order to convert our deposit address into the format that your wallet supports. Best regards, ChangeNOW teamПретензия снята

Спасибо, с конвертировал, отправил, жду свои монеты от вас!

You're welcome! If you have any issues with your swap, feel free to shoot a ticket to [email protected]. Best regards, ChangeNOW Team

Hey there Alan, As for the website discrepancy: there has been an issue with our exported rates file. We're working on fixing it as soon as possible in order to be able to deliver the best ChangeNOW experience to BestChange's users. It is also worth noting that the crypto market is extremely volatile and we guarantee the best available rates at the moment of the exchange. If there's an exchange that you would like us to help you with, kindly send a ticket to [email protected] - we value each and every client of ours and would be very happy to help. Best regards, ChangeNOW Team

Hey Jam Rottelinger, Thank you for the valuable feedback. We have fixed the problem with the rate discrepancy in close cooperation with BestChange and at this point, the link situation has also been fixed. Hope to see you again on our service! Best regards, ChangeNOW teamПретензия снята

Добрый день! Просьба администратору обменного пункта отреагировать на данную жалобу пользователя. С уважением, администрация мониторинга обменных пунктов BestChange.

Hello, Grisha! We would like to sincerely apologize for the inconvenience. There seems to be a problem with rate displays on BestChange - we are working with them in order to get this issue fixed. If you believe there still are some provlens with your exchange, please shoot your exchange ID to [email protected] and we'll try our best to get this issure resolved. Best regards, ChangeNOW TeamПретензия снята

Вы ничего не исправили, курсы также не соответствуют. Очень плохо, что такие обменники присутствуют на bestchange и продолжают обманывать пользователей.Претензия возобновлена

Grisha, We sincerely apologize for the inconvenience - we're working on fixing the issue with BestChange right now. Again, if you would like to contact our support team, kindly do so at [email protected]. Best regards, ChangeNOW TeamПретензия снята

Зачем вы пишете по английски? Делаете вид, что не понимаете по русски? Сниму претензию, когда исправите!Претензия возобновлена

Grisha, Unfortunately, there has been a bug with our exported rates file. We're working on fixing it as soon as possible in order to be able to deliver the best ChangeNOW experience to BestChange's users. Thank you for your valuable feedback. Best regards, ChangeNOW TeamПретензия снята

Добрый день! Просьба администратору обменного пункта отреагировать на данную жалобу пользователя. С уважением, администрация мониторинга обменных пунктов BestChange.

Hello, Minexmr! We would like to sincerely apologize for the inconvenience. According to our records, the refund has been completed, hash: https://neotracker.io/tx/f04d3536d39d357f929ad2631c21b46a38f1ea741679dbf67cfa9c481d680560. Best regards, ChangeNOW TeamПретензия снята

Hello Volodimir, Sorry this has been your experience with ChangeNOW. Your case has prompted an investigation - we are going ti check the situation thoroughly and get back to you within 1 working day. Thank you!

Hello. how's going with your investigation in your tech department on my exchange? you said in a woring day. 2 days are over. no reply from you?

Добрый день, Просьба администратору обменного пункта отреагировать на данную жалобу пользователя. С уважением, администрация мониторинга обменных пунктов BestChange.

Hey Vladimir, We apologize for the delay. The investigation is still going on; we're trying to figure out an optimal solution. We'll get back to you as soon as we can.

Hey Volodimir, Sorry for the delay - the investigation's just ended, and I'm back with the results. It appears there has been a bug with our estimation algorithm - the rate displayed to you was not up to date, showing you the information relevant for a day prior. The average rate at the moment of your exchange had been 3062.5 TUSD for 56.1362 ZEC; we have exchanged and sent you 55.8326 ZEC - this is the amount which should have been shown to you during the estimation. We are happy to let you know that the bug in question has been fixed - we made sure such issues will never manifest again. We are really grateful to you for pointing out the bug and helping us fix it, and we would like to offer our most sincere apologies for your case being the one that we needed to fix the issue at hand. The main purpose of our service is exchanging our clients' funds at the best rates possible at any given moment - according to the data, we did just that. However, we are fully aware of the fact that the result of your exchange has been less than satisfactory for you. As an apology for this situation, we would like to offer you some bonuses in the form of NOW tokens as a thank you for finding the bug, as well as some merchandise as a gift - please contact our support team with your postal address. All the best, ChangeNOWПретензия снята

Здравствуйте! Согласно нашим данным, ваша транзакция была возвращена вашему кошельку. Мы были бы признательны, если бы вы исправили свой отзыв. Спасибо! Это сообщение было переведено с помощью Google TranslateПретензия снята